Policy

BNAILS POLICY

 

1.       Not Guaranteed:

+ Regular polish

+ Any request different from our procedures such as non-sufficient coats or making them too thin.

+ No show of a scheduled Fix/ Redo appointment.

+ Reschedule of a fix/redo appointment less than 24 hours.

+ Fix appointment date more than 2 weeks from the original service date.

+ Reschedule more than 3 times.

+ Redo/fix from a redo service

2.       Redo and Fix

+ Redo of a service will have to be the same color, same shape, and same length. Anything different from the original service will be charged as a normal service with a 30% off. ( 7 days guaranteed only ) 

+ If you don’t like how your nails come out, don’t like the shape or anything at all regarding your service, we will fix/redo them for you at no cost only when you notify our front desk or technician at time of service. We can only offer 30% off for your next service if you notify us after you leave the salon.  

+ Broken nails/ lifting/ color peeling/.... will be fixed for free as long as the original service is less than 14 days. 

Note : Prices for custom nails can be vary depending on the complexity of the design, the technique and how long it will take the technician to do the design.  Prices listed on our website are base prices only. Please check with your technician prior to service regarding prices.

3.     Refund: 

+ Gift cards are not refundable.

+ Services are not refundable. 

 

RESTRICTIONS FOR B-REWARD

Points are earned based on whole dollars spent on eligible purchases (for example, spend $5.25 and earn 135 points). % Off savings are limited to $100 dollars service amount for one customer per service per transaction. (1) Free eyebrow wax with a transaction of $25 and up; (2) Free basic pedicure with a transaction of $40 and up; (3) Free shellac manicure with a transaction of $50 and up; (4) Free dip manicure with a transaction of $55 and up; (5) Free acrylic set with shellac with a transaction of $60 and up; (6) Free elegant pedicure with a transaction of $70 and up; (7) Free charcoal pedicure with a transaction of $70 and up; (8) Free heat pedicure with a transaction of $75 and up; (9) Free B-pedicure with a transaction of $80 and up. Sales tax payments and redemption value deposits are not purchases and are not eligible to earn points. All trademarks are property of their respective owners and are used with permission. Program may be discontinued or changed at any time without notice. Online and in-store prices, discounts, and offers may differ. Void or subject to restrictions based upon applicable law.

No- Show Policy

Definition of a “No-Show” Appointment

defines a “No-show” appointment as any scheduled appointment in which the client either:

– Does not arrive to the appointment

– Cancels with less than 12 hours’ notice

Appointment “No-show” appointments have a significant negative impact on our salon. When a client “no-shows” a scheduled appointment it:

– Is unfair (and frustrating) to other clients that would have taken the appointment slot

– Disrespects not only the technician’s time, but also the time of the entire salon’s staff

How to Avoid Getting a “No-Show”

+ Confirm your appointment

+ Arrive 5-10 minutes early

+ Give 12 hours’ notice to cancel appointment

  1. Appointment Confirmation

Bnails salon will attempt to contact you 1 business days with text message before your scheduled appointment to confirm your visit. If we don’t get a response from the text message, our front desk will try to confirm the appointment by phone the morning of the appointment

  1. Always Arrive 5-10 Minutes Early

we would like for you to arrive at our salon 5-10 minutes prior to your scheduled appointment. This allows time for you and our staff to address any question about trending design/ color/ any color you looking for and trust me, we have 1000+ colors to choose from and this will most likely take you a while to do so before the scheduled time.

  1. Give 12 Hours’ Notice if You Need to Cancel

When you need to cancel or rebook an appointment, please give us at least 12 hours’ notice, this allows us a reasonable amount of time to determine the most appropriate way to reschedule your appointment as well as giving us an opportunity to book someone else for the available spot;

If it is less than 12 hours before your appointment and something comes up, please give us the courtesy of a phone call.

We understand life is busy and things happen all the time, that’s why we have a 4 strikes no-show policy, we will require a credit card information saved on file for any client that had 4 No-show – Any no- show after the 4th times will be charged a fee at $25.