Bnails Salon & Spa Policy

Liability Waiver

By signing in for your appointment or receiving services at Bnails Salon & Spa, you acknowledge and agree to the following:

• You understand that nail services involve certain risks including potential allergic reactions, infections, or injuries.
• You release Bnails Salon & Spa and its staff from liability for any adverse outcomes that may result from our services when proper procedures have been followed.
• You agree to disclose relevant health information that might affect treatment safety, including allergies, medications, or pre-existing conditions.
• You consent to allowing Bnails Salon & Spa to use images of your nails for promotional purposes unless you explicitly opt out.

Right to Refuse Service

Bnails Salon & Spa reserves the right to refuse service under the following circumstances:

• Clients with visible nail or skin conditions that appear contagious
• Clients with open wounds or sores in the treatment area
• Clients with medical conditions that might be contagious or could be worsened by salon services
• Clients arriving more than 15 minutes late for appointments
• Clients exhibiting rude, disrespectful, or inappropriate behavior

This policy is applied consistently to all clients to ensure safety and maintain service quality.

Deposit Policy

• 5+ Services Appointment: For any single appointment booking five or more services, a $50 returnable deposit is required at the time of booking.
• Refund Conditions: The deposit is fully refunded at the end of your appointment provided you arrive on time and receive all of the services you booked.
• Forfeiture: If you cancel with less than 12 hours' notice, reschedule fewer than 24 hours out, or no-show, the deposit is forfeited.

Service Guarantee and Satisfaction Policy

We stand behind the quality of our services with a 7-day guarantee, subject to the following conditions:

• Guarantee Period: 7 days for enhancements, gel polish, and dipping powder manicures.
• Same Service, Same Look: Redo services must match the original color, shape, and length. Any changes incur regular fees (discount applies).
• Speak Up Immediately: If you're unhappy, notify us before you leave. On-the-spot redos/repairs are free; after you depart, a discounted rate applies on your next visit.
• Covered Issues: Breakage, lifting, or color peeling are repaired free within 14 days. Custom designs may vary in price—confirm final costs with your technician.

Service Guarantee Exclusions

The following are not covered under our 7-day service guarantee:

• Standard nail polish applications.
• Services done with fewer coats than recommended or extremely thin layers.
• Failure to attend a scheduled redo/repair appointment.
• Rescheduling a redo/repair appointment with fewer than 24 hours' notice.
• Scheduling a repair more than 14 days after your original service date.
• Rescheduling the same appointment more than three times.
• Requesting a redo or repair after a previous redo has already been performed.
• Removing your nail set before reporting any issues to us.

Refund Policy

• Gift Cards: Final sale, non-refundable, non-exchangeable, and treated as cash (not replaceable if lost or stolen).
• Service Fees: Non-refundable once rendered.
• All services must be paid for upon completion and before leaving the salon.

Payment Policy

• Accepted Payment Methods: Cash, major credit cards, and digital payment services [specify which ones].
• No Deferred Payment: All services must be paid for in full at the time they are rendered.
• Theft of Service: Leaving without payment is considered theft of service and may result in legal action.

B-Reward Restrictions

• Points accrue on whole-dollar purchases only (e.g., $5.25 → 5 points).
• %-Off Savings capped at $100 per service, per customer, per transaction.
• Sales tax and deposits don't qualify for points.
• Program may change or end without notice.
• Online vs. in-store pricing/offers may vary.

Appointment Policies

No-Show Policy

A "No-Show" occurs when you:

1. Fail to arrive for a scheduled appointment.
2. Cancel with less than 12 hours' notice.

Impact: Blocks other clients and wastes technician time. Avoidance: Confirm ahead, arrive 5–10 minutes early, cancel ≥ 12 hours in advance.

Appointment Confirmations

We send text confirmations one business day before your appointment. Please keep your contact info up to date.

Special Consideration Policies

Children in the Salon

• Children under 12 must be accompanied and supervised by an adult at all times.
• Parents/guardians are responsible for their children's behavior and safety.
• We reserve the right to refuse service if a child's behavior disrupts other clients or poses a safety risk.
• Certain services may have age restrictions due to the chemicals and procedures involved.

Personal Property

• Bnails Salon & Spa assumes no responsibility for lost, damaged, or stolen personal belongings.
• Clients are advised to keep valuable items secure and within sight during their visit.
• Please report any lost items to staff immediately.

Electronic Device Usage

• Please set phones to silent mode during your service.
• If you must take a call, please step outside to avoid disrupting other clients.
• Movement during phone use may affect service quality and results.

Data Use Policy

• We do not share your mobile information or opt-in data with third parties.
• All consent details remain confidential.
• Trademarks are the property of their respective owners.

Bnails Salon & Spa reserves the right to update these policies at any time. Updates will be posted in the salon and on our website. By receiving services at our salon, you agree to abide by these policies.