Bnails Salon & Spa Policy

Liability Waiver

By signing in for your appointment or receiving services at Bnails Salon & Spa, you acknowledge and agree to the following:

You understand that nail services involve certain risks including potential allergic reactions, infections, or injuries.
You release Bnails Salon & Spa and its staff from liability for any adverse outcomes that may result from our services when proper procedures have been followed.
You agree to disclose relevant health information that might affect treatment safety, including allergies, medications, or pre-existing conditions.
You consent to allowing Bnails Salon & Spa to use images of your nails for promotional purposes unless you explicitly opt out.

Right to Refuse Service

Bnails Salon & Spa reserves the right to refuse service under the following circumstances:

Clients with visible nail or skin conditions that appear contagious
Clients with open wounds or sores in the treatment area
Clients with medical conditions that might be contagious or could be worsened by salon services
Clients arriving more than 15 minutes late for appointments
Clients exhibiting rude, disrespectful, or inappropriate behavior

This policy is applied consistently to all clients to ensure safety and maintain service quality.

Deposit Policy

5+ Services Appointment: For any single appointment booking five or more services, a $50 returnable deposit is required at the time of booking.
Refund Conditions: The deposit is fully refunded at the end of your appointment provided you arrive on time and receive all of the services you booked.
Forfeiture: If you cancel with less than 12 hours' notice, reschedule fewer than 24 hours out, or no-show, the deposit is forfeited.

Service Guarantee and Satisfaction Policy

We stand behind the quality of our services with a 7-day guarantee, subject to the following conditions:

Guarantee Period: 7 days for enhancements, gel polish, and dipping powder manicures.
Same Service, Same Look: Redo services must match the original color, shape, and length. Any changes incur regular fees (discount applies).
Speak Up Immediately: If you're unhappy, notify us before you leave. On-the-spot redos/repairs are free; after you depart, a discounted rate applies on your next visit.
Covered Issues: Breakage, lifting, or color peeling are repaired free within 14 days. Custom designs may vary in price—confirm final costs with your technician.

Service Guarantee Exclusions

The following are not covered under our 7-day service guarantee:

Standard nail polish applications.
Services done with fewer coats than recommended or extremely thin layers.
Failure to attend a scheduled redo/repair appointment.
Rescheduling a redo/repair appointment with fewer than 24 hours' notice.
Scheduling a repair more than 14 days after your original service date.
Rescheduling the same appointment more than three times.
Requesting a redo or repair after a previous redo has already been performed.
Removing your nail set before reporting any issues to us.

Refund Policy

Gift Cards: Final sale, non-refundable, non-exchangeable, and treated as cash (not replaceable if lost or stolen).
Service Fees: Non-refundable once rendered.
All services must be paid for upon completion and before leaving the salon.

Payment Policy

Accepted Payment Methods: Cash, major credit cards, and digital payment services [specify which ones].
No Deferred Payment: All services must be paid for in full at the time they are rendered.
Theft of Service: Leaving without payment is considered theft of service and may result in legal action.

B-Reward Restrictions

Points accrue on whole-dollar purchases only (e.g., $5.25 → 5 points).
%-Off Savings capped at $100 per service, per customer, per transaction.
Sales tax and deposits don't qualify for points.
Program may change or end without notice.
Online vs. in-store pricing/offers may vary.

Appointment Policies

No-Show Policy

A "No-Show" occurs when you:

Fail to arrive for a scheduled appointment.
Cancel with less than 12 hours' notice.

Impact: Blocks other clients and wastes technician time. Avoidance: Confirm ahead, arrive 5–10 minutes early, cancel ≥ 12 hours in advance.

Appointment Confirmations

We send text confirmations one business day before your appointment. Please keep your contact info up to date.

Special Consideration Policies

Children in the Salon

Children under 12 must be accompanied and supervised by an adult at all times.
Parents/guardians are responsible for their children's behavior and safety.
We reserve the right to refuse service if a child's behavior disrupts other clients or poses a safety risk.
Certain services may have age restrictions due to the chemicals and procedures involved.

Personal Property

Bnails Salon & Spa assumes no responsibility for lost, damaged, or stolen personal belongings.
Clients are advised to keep valuable items secure and within sight during their visit.
Please report any lost items to staff immediately.

Electronic Device Usage

Please set phones to silent mode during your service.
If you must take a call, please step outside to avoid disrupting other clients.
Movement during phone use may affect service quality and results.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally

identifiable information that can be used to contact or identify You.

Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our

Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of

mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet

browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application,

We may collect, with Your prior permission:

Pictures and other information from your Device's camera and photo library

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's

servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service , including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes : We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent : We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your

Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable

laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data

is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time

periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the

processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country

or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer

of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and

other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that

allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You haveprovided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal

Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by

public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is

100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have

collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's

consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's

site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

- By email: [email protected]
- By visiting this page on our website: https://bnails.com/

Bnails Salon & Spa reserves the right to update these policies at any time. Updates will be posted in the salon and on our website. By receiving services at our salon, you agree to abide by these policies.